Channels
Dating
Planning your next international adventure? Don’t forget to secure your travel insurance coverage from AXA Philippines. With AXA’s comprehensive policies, you can travel with peace of mind knowing that you are protected against unexpected events and emergencies during your trip.
Whether you’re exploring cultural landmarks, diving into new culinary experiences, or simply enjoying the beauty of nature, it’s important to prioritize your safety and well-being. AXA Philippines offers travel insurance that covers a wide range of benefits, including medical coverage, trip cancellation protection, and assistance in case of travel emergencies.
With AXA’s travel insurance, you can enjoy the following coverage:
- Medical coverage to ensure you have access to necessary healthcare in case of illness or injury
- Protection against trip cancellations, ensuring you can recover non-refundable expenses
- 24-hour emergency assistance to provide support during unexpected situations
- Coverage for loss or damage of personal belongings and travel documents
- Travel benefits that cater to your specific needs and budget
- Peace of mind knowing you have the essential protection for international travel
- Travel safety with AXA’s extensive network and expertise in providing travel insurance
With AXA Philippines’ travel insurance, you can focus on making unforgettable memories without worrying about the unforeseen. Travel with confidence and let AXA take care of your travel protection needs.
Key Takeaways:
- AXA Philippines offers comprehensive travel insurance coverage for international journeys.
- The coverage includes medical protection, trip cancellation, emergency assistance, and coverage for personal belongings.
- Choose from different plan types that cater to your specific needs and budget.
- AXA travel insurance is exclusively available to HSBC credit card and debit card holders.
- Travel with peace of mind and enjoy the benefits of AXA’s travel insurance coverage.
Benefits of AXA Travel Insurance
AXA Philippines’ travel insurance offers a range of benefits for travelers. These include:
- Personal accident coverage: Provides financial protection in case of accidental injury during the trip.
- 24-hour medical and emergency assistance: Ensures that travelers can receive necessary medical treatment and support in case of emergencies.
- Travel inconvenience coverage: Covers flight cancellations, postponements, alterations, and delays, offering refunds for these situations.
- Loss or damage coverage: Provides coverage for the loss or damage of personal belongings and travel documents.
- Hijacking coverage: Includes coverage in case of hijacking, kidnapping, or hostage-taking overseas.
- Legal liabilities coverage: Offers protection against legal liabilities that may arise while abroad.
With these comprehensive benefits, travelers can have peace of mind knowing they are protected throughout their journey.
Travel Protection at Its Best
“AXA Philippines’ travel insurance provides an extensive range of benefits for travelers, ensuring that you can explore the world with confidence. Whether you encounter a medical emergency or face travel inconveniences, AXA has got you covered. With comprehensive coverage against personal accidents, medical expenses, trip cancellations, and more, you can focus on creating unforgettable memories while enjoying the peace of mind AXA offers.”
– Travel Expert
Coverage for COVID-19
In light of the COVID-19 pandemic, AXA Philippines’ travel insurance coverage includes certain provisions related to the virus. While emergency medical and evacuation expenses for illnesses are generally covered, it’s important to note that cases directly related to COVID-19 are not covered under the policy. This is because the pandemic is considered a known event.
Trips cancellations, postponements, curtailments, and alterations specifically related to COVID-19 are also not covered. However, AXA’s Global Health Access coverage will cover treatments according to the customer’s policy, regardless of their relation to COVID-19.
Nevertheless, in the event that the insured traveler is eventually confirmed to be infected with COVID-19 and faces compulsory quarantine, medical expenses related to the quarantine will be covered by the policy. This ensures that travelers are protected in case of unexpected situations during their trips.
It is crucial for travelers to closely monitor travel advisories and guidelines from credible sources like the World Health Organization (WHO) and the Department of Health (DOH). By staying informed, travelers can make well-informed decisions about their travel plans and take necessary precautions to ensure their safety.
COVID-19 Coverage Overview:
| COVID-19 Coverage | Applicability |
|---|---|
| Emergency medical and evacuation expenses | Generally covered (except COVID-19 related cases) |
| Trip cancellations, postponements, curtailments, and alterations | Not covered (COVID-19 considered a known event) |
| Global Health Access coverage for treatments | Covered according to the policy |
| Compulsory quarantine-related medical expenses | Covered if confirmed to be infected with COVID-19 |
Travelers are encouraged to thoroughly review their policy to understand the specific terms and conditions regarding COVID-19 coverage. AXA Philippines is committed to providing comprehensive travel insurance and adapting policies to address the evolving needs of travelers in light of the pandemic.
Contact Information and Emergency Assistance
In case of emergencies during your travels, AXA Philippines provides a dedicated hotline for immediate assistance. Reach out to the Smart Traveller Hotline at (+632) 8807 55 99 from anywhere in the world. To ensure efficient coordination and assistance, kindly provide your policy number or reference number when contacting AXA.
If you need to file a claim, get in touch with AXA’s authorized assistance partner, AXA Assistance, or directly contact AXA’s Claims Team within 30 days of the occurrence of loss. Please keep in mind that different types of claims have specific requirements.
For all claim-related inquiries and product specifications, feel free to contact the Customer Care Hotline at (+632) 85815 292 or email cu**************@ax*.ph.
Claim Requirements
When filing a claim with AXA Philippines, there are certain documents that you need to submit. These include:
| Type of Claim | Required Documents |
|---|---|
| Medical Expenses | Copies of original medical reports, invoices, receipts, and doctor’s prescriptions |
| Baggage Loss or Damage | Loss or damage reports, purchase invoices, and proof of ownership |
| Trip Cancellation or Interruption | Proof of trip cancellation or interruption, such as airline or hotel notification |
| Flight Delay or Missed Connection | Confirmation from the airline stating the reason and length of the delay or missed connection |
| Travel Document Loss or Theft | Police report, proof of loss or theft, and copies of other relevant documents |
Make sure to provide all necessary documents to support your claim and facilitate the processing and evaluation process.
“We understand that emergencies can happen during your travels. That’s why AXA Philippines is committed to providing reliable and efficient assistance whenever you need it.”
AXA Philippines Office Location
For travelers seeking insurance coverage or general inquiries, AXA Philippines’ main office is conveniently located on the 34th Floor of GT Tower International, situated at 6813 Ayala Ave. cor. H.V. Dela Costa St., Makati City, Philippines 1227.
If customers require assistance or have any questions, they can reach out to the dedicated Customer Care Hotline at (+63 2) 85815 292. The AXA team is readily available to provide support and address any concerns.
Alternatively, travelers can also connect with AXA Philippines via email, using the address cu**************@ax*.ph. The customer service team is committed to delivering prompt and helpful responses to email inquiries.
To access additional information and resources, including policy details and updates, travelers can visit the official AXA Philippines website at www.axa.com.ph.
In Case of Emergency
In the unfortunate event of an emergency during your trip, AXA Philippines is here to provide the necessary assistance. Our dedicated hotline, the Smart Traveller Hotline, can be reached at (+632) 8807 55 99 from anywhere in the world.
When contacting us, please make sure to provide your policy number or reference number. This will enable us to coordinate and assist you more efficiently.
If you need to file a claim, it is important to submit the completed AXA Travel Claim Form and other required documents within 30 days of the occurrence of loss. You can submit the claim documents to AXA Philippines directly or through our authorized assistance partner, AXA Assistance.
To ensure a smooth processing and evaluation of your claim, it is crucial to provide accurate and complete information. This will help us thoroughly assess your claim and expedite the claim settlement process.
Emergency Contacts:
| Emergency Assistance | Hotline |
|---|---|
| AXA Philippines | (+632) 8807 55 99 |
Claim Filing Requirements:
When filing a claim, please ensure that you submit the following documents:
- Completed AXA Travel Claim Form
- Copies of airline tickets and passports
- Additional documents depending on the nature of the claim (e.g., medical reports, police reports, receipts)
Providing all necessary documents will facilitate the evaluation and processing of your claim, ensuring a prompt resolution.
Required Documents for Claims
When filing a claim with AXA Philippines, it is essential to ensure that all necessary documentation is provided to support the claim and facilitate a smooth processing and evaluation process. The required documents vary depending on the nature of the claim and are crucial in establishing the validity and accuracy of the claim. The following are the essential claim requirements:
1. AXA Travel Claim Form
Every claim must be accompanied by an accomplished AXA Travel Claim Form. This form serves as a formal request for claim evaluation and provides essential information about the policyholder, the nature of the claim, and other relevant details. It is important to fill out the form accurately and completely to avoid delays or potential claim denials.
2. Copies of Airline Tickets and Passports
Proof of travel is a crucial requirement for travel insurance claims. Submitting copies of airline tickets and passports helps establish the insured’s travel history and validates the claim’s eligibility. It is advisable to keep copies of these documents during the trip to ensure their availability in case of a claim.
3. Specific Documentation for Medical Expense Claims
For claims related to emergency medical expenses, additional documentation is required, including original medical reports, invoices, receipts, and doctor’s prescriptions. These documents provide evidence of the medical treatment received, the expenses incurred, and the necessity of the treatment.
4. Documentation for Baggage Loss or Damage Claims
In cases of loss or damage to baggage, specific documents are needed to support the claim, such as loss or damage reports, purchase invoices, and any other relevant documents. These documents help establish the value of the lost or damaged items and the circumstances surrounding the loss or damage.
5. Supporting Documentation for Other Claim Types
Depending on the nature of the claim, additional documentation may be required. For example, claims related to travel delay or trip cancellation may require supporting evidence such as official notifications, communication records, or proof of the event causing the disruption. In cases of theft or any criminal activities during the trip, police reports may be necessary to support the claim.
By providing accurate and complete documentation, policyholders can ensure that their claims are processed efficiently and evaluated based on the specific circumstances of their situation. It is advisable to keep copies of all submitted documents for personal records and future reference.
AXA Smart Traveller Claims Guide
AXA Philippines understands the importance of a smooth and efficient claims process for travelers. To assist you in filing your travel insurance claims correctly and expediently, AXA provides the Smart Traveller Claims Guide. This comprehensive guide outlines the necessary steps and requirements to ensure a seamless claims experience.
When initiating a claim, it is crucial to complete the claim form truthfully and accurately. The claim form serves as the initial document to initiate the claims process, providing AXA with essential information about the incident and your policy details.
Alongside the claim form, you will also need to submit various supporting documents to substantiate your claim. These may include:
- Certificates of insurance
- Travel proofs (such as itineraries, boarding passes, or hotel bookings)
- Letters from employers or companies (if claiming under a corporate travel policy)
Submitting complete forms and sufficient information is crucial to avoid potential processing delays or claim denials. AXA strongly advises travelers to carefully review and diligently follow the instructions provided in the claims guide to ensure the smooth processing of your claim.
‘Travelers should carefully review & follow the instructions in the claims guide to ensure a smooth claims process.’
Submitting your claims and supporting documents to AXA Philippines as soon as possible is highly recommended. Prompt action and adherence to the claims guide will facilitate a faster evaluation and processing of your claim, allowing you to receive the deserved coverage for your incurred medical expenses, baggage loss, or other related incidents.
Conclusion
Travel insurance is an essential aspect of trip planning, providing travelers with peace of mind and financial protection against various risks. When embarking on international journeys, it is crucial to have the right coverage in place to ensure a worry-free experience. That’s where AXA Philippines comes in.
With comprehensive travel insurance coverage, AXA Philippines offers a range of benefits that cater to the diverse needs and budgets of travelers. From personal accident coverage and 24-hour medical and emergency assistance to coverage for travel inconveniences and loss or damage of personal belongings, AXA has it all.
Moreover, in these unprecedented times, AXA addresses the provisions related to the COVID-19 pandemic. While some exclusions apply, such as trip cancellations and alterations directly related to the virus, AXA’s coverage ensures that customers receive the necessary medical treatment and support in case of emergencies.
By prioritizing safety and being proactive in understanding the coverage and claims process, travelers can confidently explore the world with AXA Philippines travel insurance. Whether it’s a relaxing beach vacation or an adventurous journey, AXA’s comprehensive coverage offers the protection needed to make every trip memorable and worry-free.
FAQ
What benefits does AXA Travel Insurance offer?
AXA Travel Insurance offers benefits such as personal accident coverage, 24-hour medical and emergency assistance, coverage for travel inconveniences, and protection against loss or damage of personal belongings and travel documents.
Does AXA Travel Insurance cover COVID-19?
AXA Travel Insurance generally covers emergency medical and evacuation expenses for illnesses, except those directly related to COVID-19. Trip cancellations, postponements, curtailments, and alterations specifically related to COVID-19 are not covered.
How can I contact AXA Philippines for emergency assistance?
For emergency assistance, you can contact the Smart Traveller Hotline at (+632) 8807 55 99. Remember to provide your policy number or reference number for efficient coordination and assistance.
How do I file a claim with AXA Philippines?
To file a claim, contact AXA’s authorized assistance partner, AXA Assistance, or AXA’s Claims Team within 30 days of the occurrence of loss. Various documents are required, such as an accomplished AXA Travel Claim Form, copies of airline tickets, passport, and additional documents depending on the nature of the claim.
Where is the main office of AXA Philippines located?
The main office of AXA Philippines is located on the 34th Floor of GT Tower International at 6813 Ayala Ave. cor. H.V. Dela Costa St., Makati City, Philippines 1227.
What should I do in case of an emergency during my trip?
In case of an emergency, call the Smart Traveller Hotline at (+632) 8807 55 99 and provide your policy number or reference number for efficient coordination and assistance.
What documents are required for filing a claim with AXA Philippines?
Mandatory claim requirements include an accomplished AXA Travel Claim Form and copies of airline tickets and passports. Additional documents may be required depending on the nature of the claim, such as medical reports, invoices, receipts, loss or damage reports, purchase invoices, and other relevant documents.
Is there a guide to help me with the claims process?
Yes, AXA Philippines provides a Smart Traveller Claims Guide, which includes an application form and instructions on the required supporting documents. It is important to submit complete forms and sufficient information to avoid processing delays or claim denials.
Why is travel insurance important?
Travel insurance is essential for providing peace of mind and financial protection against various risks during international journeys. AXA Philippines travel insurance offers comprehensive coverage to ensure travelers’ safety and well-being throughout their trips.
Add comment